itunes吧 关注：15,786贴子：91,949
然后我就将我账户基本信息和最后的消费记录截图回信给了客服
回信如下
Dear ***,
Thank you for submitting the requested information. We verified your account information and reenabled your iTunes account.
Please change your account password and security question immediately. Changing the password and security question will help to prevent anyone else from using your iTunes Store account to place orders without your knowledge. You can change your password using this website:
To update your security question, click "Return to My Apple ID" after resetting your password. Then click Manage Your Account, sign in, and choose the "ID and Password" tab. Be sure to enter a security question to which only you would know the answer.
To create a strong password and increase your account's security, I highly recommend that you follow the suggestions outlined in the following article:
iTunes Store: Best practices for protecting the security of your account
Please also update your billing address and provide a valid US address.
Have a great day.
Sincerely,
Verna
iTunes Store Customer Support
Please Note: I work M-F, 8AM-5PM CST
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
回信如下
Dear ***,
Thank you for submitting the requested information. We verified your account information and reenabled your iTunes account.
Please change your account password and security question immediately. Changing the password and security question will help to prevent anyone else from using your iTunes Store account to place orders without your knowledge. You can change your password using this website:
To update your security question, click "Return to My Apple ID" after resetting your password. Then click Manage Your Account, sign in, and choose the "ID and Password" tab. Be sure to enter a security question to which only you would know the answer.
To create a strong password and increase your account's security, I highly recommend that you follow the suggestions outlined in the following article:
iTunes Store: Best practices for protecting the security of your account
Please also update your billing address and provide a valid US address.
Have a great day.
Sincerely,
Verna
iTunes Store Customer Support
Please Note: I work M-F, 8AM-5PM CST
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
最终回信如下
Dear ***,
I have reenabled your account. Your account was disabled because the purchaser of an iTunes Gift Certificate redeemed to your account has refuted the charges with his or her credit card company.
When charges are reported as unauthorized, any remaining iTunes Store credit from the disputed purchase is considered unauthorized and is removed from the account.
If you purchased the iTunes Gift Certificate on an auction website, it may have been part of a fraud claim. You may want to address the issues with your purchase to the seller, or use any dispute resolution service provided by the auction website or other remedies that might otherwise be available to you.
If the iTunes Gift Certificate was purchased from Apple, the buyer will need to contact his or her credit card company to discuss the disputed purchase.
You can now resume purchasing from the iTunes Store, but the funds from the fraudulent iTunes Gift Certificate will not be made available to you.
I would also like to recommend that you purchase future gift certificates directly from the Apple Store Online, an Apple Retail Store, or an authorized Apple reseller, as any further fraudulent gift certificates redeemed to your account may result in your account being permanently disabled.
Sincerely,
Verna
iTunes Store Customer Support
Please Note: I work M-F, 8AM-5PM CST
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Thank you for help me. but when i get a free app it shows my account still disabled.maybe reenable my account need one or two days ,could you please fix my account soon .think you.
Dear ***,
I have reenabled your account. Your account was disabled because the purchaser of an iTunes Gift Certificate redeemed to your account has refuted the charges with his or her credit card company.
When charges are reported as unauthorized, any remaining iTunes Store credit from the disputed purchase is considered unauthorized and is removed from the account.
If you purchased the iTunes Gift Certificate on an auction website, it may have been part of a fraud claim. You may want to address the issues with your purchase to the seller, or use any dispute resolution service provided by the auction website or other remedies that might otherwise be available to you.
If the iTunes Gift Certificate was purchased from Apple, the buyer will need to contact his or her credit card company to discuss the disputed purchase.
You can now resume purchasing from the iTunes Store, but the funds from the fraudulent iTunes Gift Certificate will not be made available to you.
I would also like to recommend that you purchase future gift certificates directly from the Apple Store Online, an Apple Retail Store, or an authorized Apple reseller, as any further fraudulent gift certificates redeemed to your account may result in your account being permanently disabled.
Sincerely,
Verna
iTunes Store Customer Support
Please Note: I work M-F, 8AM-5PM CST
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Thank you for help me. but when i get a free app it shows my account still disabled.maybe reenable my account need one or two days ,could you please fix my account soon .think you.
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