上客服的回复I would like to inform you pleases don't worry as I could be able to check in the system you have been ban for the Apex Legends game ban for the Cheating. I know you haven't done anything wrong,But in order to help you with the uplifting your ban from the Apex Legends I would like to inform you that we need to transfer the case to our concern team which is dedicated for the uplifting ban process the team is TOS team. And after reviewing your account I found you are very loyal to game and you are very great player so I have generate the strong case notes so that your game ban will be remove as soon as possible. I would like to inform you that as your TOS team working on each and every cases on the manual basis so it might take up to 10 working days. So please confirm me shall I go ahead?