1.Basic knowlege
①.Type of hotel:
Commercial Hotel(busniess)
Resident Hotel(tourism)——stay in hotel for long time.
Resort Hotel(toursim)——stay in hotel for short time.
Conventional Hotel(Meeting).
②.Level of hotel to count:from one-star hotel to five-star hotel.
③.The way to say the hotel from the position:
High-way hotel(also named byMotel)
Airport Hotel
City hotel
Resort Hotel(toursim)

2.About front desk
Part of front to know:
room director:
(1)front office manage
①reservations
②concierge
③reception
④information
⑤operator
⑥assistant manage
⑦cashie's counter
⑧business center
(2)house keeping manage.
①floor service
②laundry service
③pa
④customer service center
customer check in who need to notice:
(1)Visitors are requested to register at the front desk as required by the piblic security department.
(2)Visitors are not allowed in the guest rooms after 12:00 midnight.
(3)This card can only be used by the signed guest.
(4)Please preesent this card when collecting your room key.
(5)This welcoming card also serves as a breakfast voucher.
(6)To be presented when signing for meals, business costs and entertainment in the hotel.
(7)Mr./Mrs./Miss____is a registered guest and is entitled to charge privileges throughout the hotel.
(8)By this card,you can enjoy the entertianment free of charge at the recreation centre.
(9)Daily rate includes room,continental breakfast,tax and service.
(10)Room rates are subject to 15% surcharge and 3% government tax.
(11)Check-out time is 13:30 noon.
(12)If you check out after 13:30,there will be an extra charge added to your bill.
(13)The front desk will accept valuables for safe-keeping.
(14)Safe deposit boxes are available at the cashier's.
(15)The hotel can't be responsible for any loss of money or valuables not deposited in the hotel's safe deposit boxes.
(16)Sorry,not pets allowed.
3.Welcome word:
1.It is our pleasure to have you at the Hotel royal.
2.We wish you a most enjoyable stay.or we wish you a pleasant saty.

Word in short way.
AC=Account
ABF=American breakfast
ATD=Attached
BBF=Buffet breakfast
C/C=Credit card
C/H=Card holder
CBF=Continental breakfast
CO=Company
COA=Cash on arrival
COD=Cash on departure
COMP=Complementary
CXL=Cancellation
D/O=Due out room
DDD=Domestic direct dial
DEP=Departure
DISC=Discount
ETA or E/A=Expected arrival
ETD or ED=Expected departure
IDD=International direct dial
INCL=include
L/W=Live with
MB=Master bill
MTD=Month to date
N___=Net rate:___
OBF=Oriental breakfast
OTHS=Others
PAY BY OUTSIDE**=pay by outside**
PKG=Package
PLS CHANGE RM__TO RM__=Please change room rate__ to room rate___on
PLS COLL DEPOSIT OR IMPRINT CARDIT CARD UPON C/I=Please collect deposit or imprint credit card upon(guest)check in.
PLS INFO** UPON GUEST C/I=Please inform** upon guest check in
PLS PRESENT BUSINESS CARD UPON C/I&CHANGE RM RT TO CO CORP RT (BUSINESS CARD INCLUDE NAME CARD&BADGE) = Please present business card upon guest check in and change room rate to company corporate rate(business card include name card and badge)
POA=Pay guest own accoun.
PYMT NOT RECD,PLS FLW UP W/SALES** = Payments not received,please follow up with sales**