Hello,I'm sorry to hear about the problem you had with your order.Since we are unable to decide if the problem is caused by a manufacturer's defect or not from your e-mail, we would like you to first contact the manufacturer. You can reach RICOH at contact form below:http://www2.notes.ricoh.co.jp/SOUDAN/Qweb.nsf/dcinfo?OpenFormIf you confirm that the problem was indeed the result of a manufacturer's defect, please contact us again with the name of the person you spoke with and his/her comment. You can reach us at the URL below.Please visit the following link to provide the information we requested:https://www.amazon.co.jp/gp/switch-language/help/rsvp/rsvp-mi.html?ie=UTF8&c=hxr...If you'd like to return the item you may after you confirmed that the item has a manufacturer's defect, provided that you're responsible for all costs associated with returning it to Japan. Please follow the steps to return your order to us. 1. Please return to forward company in Japan.2. From forward company, please send back to Amazon.co.jp return address. You can find Amazon's return address and view a return mailing label via the link belowhttp://www.amazon.co.jp/gp/css/returns/homepage.html/ Note: The pre-paid return mailing label provided by the Online Returns Center is for Japan domestic shipments only.In order to use this mailing label, you must first return the item to a Japan address. From that address, you'll be able to send the item back to the Amazon fulfillment center listed on the return label.As soon as we receive the returned item,a full refund will be processed back to your credit card.We will let you know by e-mail when the refund procedure is complete; please note this automated message will be in Japanese only. I hope this helps. We look forward to seeing you again soon.If you have any questions, please let us know.Thank you for shopping at Amazon.co.jp.
Best regards, Nagai
Thank you.
Best regards, Nagai
Thank you.
看来日货也就那样嘛
