16-20、
-Pacific Bell. Can I help you?
-I'd like to have my phone disconnected,
-May I ask why?
-Well. I'm moving house. I've just graduated, and I am moving to California in August for a new job there.
-Congratulations!
-Thanks.
-All right. May I have your phone number, please?
-Sure. It is 320-428-7859.
-And the name on the account, please?
-It's Edward Ryefield. That is R-Y-E-F-I-E-L-D.
-OK, for security purposes, may I have your date of birth, please?
-It's June 5, 1988.
-Thank you, now when would you like to have it disconnected?
-August 9, by 5 pm.
-No problem.
-Oh, yes, One more thing. I have a monthly pre-paid home phone plan with you. Can I have some of my money back now that I have canceled my service before the end of the billing circle.
-Sorry, you can't.
-Too bad.
-Sorry about that.
-Mr. Ryefield, the telephone will be disconnected at 5 pm, August 9.